Wednesday, April 10, 2013

I Can't Get No Satisfaction

But I try and I try and I try and I try.  I can't get NO!

Seriously people.  Will one of you appliance specialists just take my money and get me the fridge that I want without any questions asked???  I am shoving it in your face but based on your lack of customer service, you don't want to take it and frankly, I am reluctant to give it to you after the past 24 hours.

Lowes:   Your people were MIA last night when I went to your store to look at a fridge that I figured (based on your website) you would have on your 'showroom' floor -- I use that term lightly.  I was second guessing my measurements after seeing some of your samples so I left without muttering a word to anyone of your 'sales' people about the fridge I was considering buying.

Best Buy: You were by far the cheapest and I thought most helpful when I called you today asking if a specific model number of refrigerator was on your floor for me to come and look at after work.  "let me go check" said the girl on the phone. 
Leiann on hold.....
Girl gets back to Leiann:  yep, we have it.
Leiann:  Ok great.  It's $399, right? 
Girl: Yep
Leiann:  And free delivery/haul away?
Girl: Yep!
Leiann enters store at 5:00.  Goes to the appliance dept. where there is no sign of said fridge.
Leiann starts fuming.
Leiann asks sales person for help.
Leiann explains issue (see above) and tells said sales person about the dip shit on the phone who lied to her about having the fridge on the floor for her to see.
Sales person proceeds to tell Leiann that he was right next to dip shit sales girl when she took the call.  Instead of going to look for particular fridge Leiann was asking about, she asks dip shit sales person #2 if they have this specific fridge.  Dip shit #2 says yes, they have it out.  Current sales person telling me this story told dip shit #1 that they did NOT in fact, have the fridge on the floor but dip shit sales girl #1 instead listens to dip shit #2.
Current sales guy tells me that the Maplewood store FOR SURE has one out on their floor for my viewing pleasure.  Like that's supposed to make this ordeal all that much better.
Leiann leaves Best Buy in a huff and goes to Home Goods two doors down to look for bedding.
No wonder Best Buy had to do massive layoffs. 

Warner's Stellian:  A very tall boy/guy helps me in the store and for some reason I am absolutely shocked by his height and it actually startles me and I say something about it.  He had a really deep/mumbly voice and I don't think he knew how to handle my height remark.  Of course I don't find what I am looking for on your showroom floor either.  Although you are $100 more than the current Best Buy price, after my run in with them, I just may pay the extra dough.  I ask tall boy if they do price matching (I think this is the very first time I have ever asked this at a retail store--I am always afraid).  Tall boy stumbles through a "yes but it has to be 'apples and apples'"...funny tall boy, I thought you sold appliances.  After fidgeting on his trusty computer and clearing a text message off his phone, tall boy shows me the screen where Best Buy says shipping will be $69.  "But if you can get written proof that they said it was free, we'll match it".  Please tall boy, like I'm going back to that store just to get written proof??  I think not.  Tall boy then mumbles that if I ordered it today I could have it by Friday and there was the model I am looking for on dislplay at their St. Paul store.  Again, like I want to go out to your St. Paul store to look at this fridge just so I can spend $100 MORE??  Tall boy, get it together - if you knew what was good for you (and your store), you'd sell me the fridge for $399 like Best Buy and deliver it for free since you do that anyway and then I would not be writing this blog post.
Was it the height remark that made you not like me??  I guess I can understand.

In closing, maybe I'll just go to Home Depot or maybe I just won't get a new fridge at all.  I kind of like waiting 15 minutes for my ice cream to thaw just enough for me to struggle scooping through it. And although they are in the fridge, I really enjoy frozen lettuce and carrots. 
Don't even comment that it may be the temperature setting that's the problem--I'm not that dumb.

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