I am officially boycotting Menards for an unknown amount of time. It could be a month, it could be a year. It probably won't be forever because I can't hold a grudge that long, but I am really upset with them at the moment. I had a meltdown at the customer service counter on Sunday and it wasn't pretty. I would have said a lot more and had planned to say a lot more to the lady at the counter but I was on the brink of tears and I didn't want to lose my cool AND my emotions both in the span of 1 minute. The story is hard to explain over type and I get a lot more animated when I tell the story in person, but the story goes a little something like this:
I went to Menards Sunday morning at 7:40 (not knowing
it opened at 8:00), waited 20 minutes to get in to buy TWO things: a heat register and a threshold for the floor
transition between the kitchen and hallway.
Of course, being the sh!t hole store it is, they only have ONE of two possible
registers that I need in stock. I didn't
know the exact measurements so I was going to buy one of each size and return
one. One size was totally emptied out
and the other size had ONE left and not to mention, it had a small bend in it. So I
kind of wandered around hoping to find an employee who could check in back for more for
me but no luck. So I walked over and got
the threshold and went back to the register aisle. After waiting for about two minutes I decided
to leave the aisle and see if I could get some help. So I walked up the main aisle and met up with
this tall dope of a guy who works in the paint department and is ALWAYS there
and he is just a huge dufus and a complete moron and not to mention totally RUDE. I asked him
if I could get some help in the register aisle.
So he waltzes as slow as he can over to his precious paint desk, helps someone else first and
then calls someone to come and help me. As I'm staring him down the entire time, he shouts over: "he'll be right
there". So I go back to the aisle
and wait and wait and wait and wait. By
this time my blood is boiling and I'm on the verge of just throwing my two
items into the middle of the aisle and walking out. Instead of losing my cool in the aisle with nobody around, I march up to the service counter in
the front of the store where a man is filling out some paperwork to rent a some
equipment and another lady is kind of fiddling with her receipts so she's
really not in line yet. So I go up to
the older lady at the counter (rather than dealing with the two teenage workers who won't care, anyway), slam down my two items and in the middle of my
hands shaking, my voice trembling and me trying to hold back tears I say
something along the lines of this:
"Hi. I'm sure you don't care but I'm going to tell
you anyway. I came here and waited in
your parking lot for the store to open to buy TWO things...TWO THINGS! I come in here and out of all the registers
and popular sizes, you have ONE of the two most popular sizes. One bin is completely empty and the other had
ONE. I asked the F*cking DOPE
in the paint department to help me and he waltzed as slow as he possibly could
over to his desk to call on the walkie talkie to have someone come over and
help me. I waited and waited and waited
and nobody came. So now I have to drive
to WOODBURY to get these two things when I live five minutes from here. GOODBYE!"
And with that, I turned and walked out, slamming the door
open (and PRAYING that I was pushing open the right side, as opposed to the
side with the hinges!) as I left and shouting "God this store irritates
me!"
And that is why I am currently boycotting Menards. I'll save big money elsewhere.
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